IT Support | CRM & Business Operations | Data Analytics
I’m an MBA graduate specializing in Data Analytics, with hands-on experience in IT user support, Microsoft Entra ID (Azure AD), CRM operations, quality assurance, and business process improvement. I help teams manage user access, maintain accurate records, troubleshoot operational issues, and improve workflows through effective documentation and collaboration.
Technical Skills & Expertise
Identity & Access Management
Microsoft Entra ID (Azure AD), User Account Management, Password Resets, Authentication Configuration, Access Provisioning, Employee and Client Onboarding.
IT Support & Ticketing
Zendesk, Jira Service Management, Zoho Desk, Ticket Management, Issue Tracking, Troubleshooting, Support Documentation.
CRM & Business Operations
Salesforce, Zoho CRM, CRM Data Management, Workflow Testing, Data Cleaning, Process Documentation, Customer Support, Cross-Team Coordination.
Quality Assurance & Reporting
Document Verification, Research Data Validation, Discrepancy Investigation, Quality Control, Microsoft Excel, Microsoft 365, Report Preparation, R Programming, Basic SQL, Power BI, Tableau.
Featured Professional Experience
IT User Support & Access Administration | Instructor Home USA
Provided user account and technical support using Microsoft Entra ID (Azure AD), including account management, access provisioning, password resets, and authentication configuration. Supported employee and client onboarding, managed support tickets using Zendesk, Jira Service Management, and Zoho Desk, and documented user issues and resolutions. Performed technical troubleshooting and coordinated support activities to ensure smooth daily operations.
CRM & Business Operations Support | Xandria Staffing
Supported CRM operations, maintained customer records, tested automated workflows, and documented business processes. Assisted with client onboarding, reporting, scheduling, and cross-team coordination to improve operational efficiency.
Research Quality Control | IPSOS
Reviewed field research submissions, audio recordings, and reports to verify accuracy and completeness. Investigated discrepancies, performed verification checks, and helped ensure that reported information matched supporting evidence.
Featured Projects
Website Administration
Website maintenance, plugin management, and performance monitoring.
Lets Connect
I’m open to opportunities in IT Support, CRM Operations, Business Operations, and Data Analytics.
I bring hands-on experience in user support, CRM administration, workflow improvement, and reporting, supported by an MBA in Data Analytics.
I’d welcome the opportunity to connect with recruiters, hiring managers, and teams looking for someone who can support business operations and solve problems effectively.
